Refund policy
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that we don't reimburse any shipping costs.
For a product to be considered eligible for return it must be in the same condition in which it was purchased, with no signs of use and with the original tag attached.
To initiate a size exchange or return please access the following link by filling in the text boxes with the order ID and purchase email:
https://returns.itsrever.com/lachoix
For any doubt or question you can send an email to: help@itsrever.com.
In case you have ordered in pre-order, please send us an email to info@lachoix.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs are entirely the responsibility of the customer. Therefore, Lachoix Brand will not reimburse any shipping costs and we charge to shipping to return* (excluding Portugal). In case you return your order but originally you didn't paid the shipping we will charge the shipping cost.
Shipping Methods
Orders shipping to the United States, Canada, the United Kingdom, Switzerland, and Australia are dispatched on a DDP (Delivery Duty Paid) basis. All import taxes and duties are fully prepaid and clearly displayed at checkout, ensuring there are no additional charges upon delivery. [Updated on 21/09/2025]
| COUNTRY | SHIPPING | RETURNS | LOCAL CUSTOMS AND TAXES |
| Portugal | Free delivery on orders over 220 EUR | Free | Included |
| Spain | Free delivery on orders over 250 EUR | 8 EUR | Included |
| Italy | Free delivery on orders over 250 EUR | 10 EUR | Included |
| France | Free delivery on orders over 250 EUR | 10 EUR | Included |
| Germany | Free delivery on orders over 250 EUR | 10 EUR | Included |
| United Kingdom | Free delivery on orders over 220 GBP | 18 GBP | DDP (Exempt on order less than 135GBP) |
| Switzerland | Free delivery on orders over 240 CHF | 18 CHF | DDP |
| Rest of EU | Free delivery on orders over 250 EUR | 20 EUR | Included |
| Australia | Free delivery on orders over 445 AUD | 50 AUD | DDP Exempt on order less than 1000AUD |
| United States | Free delivery on orders over 260 USD | 25 USD | DDP |
| Rest of world | Free shipping not available | 40 EUR | It Depends (Check with the country policy) |
[Updated on 21/09/2025]
*Free shipping not available on products on sale
Gift cards or exchanges are completely free of charge.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Shipping Loss
We do not assume any liability for loss or damage that occurred during the shipment of the returned items.
Items on Sale are not eligible for a refund, only exchanges and/or voucher.
Please note: Lachoix Brand reserves the right to refuse any return of products that have visible signs of use, mistreatment, or that are transformed in any way.
